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Training Courses

Social EtiquetteIntroduction: social events and functions are commonly observed in this day and age. One must learn the tactics for mastering different social skills to fit in and be at ease in different social settings. Gaining a competitive edge to surpass the competition is a must network, mingle, interact, and socialise effectively. This course is developed to enable delegates to host or attend different occasions and handle various situations that may arise.
Tea and EtiquetteIntroduction: today, business meetings and social gatherings over tea is becoming a common trend around the world. Engaging in discussions while finessing various food at teatime is very delightful. However, knowing what to expect, how to handle different tea settings and snacks, the types of tea and tea time, etc can make this experience more exciting. Teatime has become a daily ritual the provides a refined setting for others to spend some time together. Knowledge of modern manners and contemporary etiquette for children, teens, adolescents, and adults is vital to be part of this pastime and enjoy serving and sipping a cup of tea in different occasions, whether business, social, seasonal, holidays, etc.
Business, Corporate, and Office EtiquetteIntroduction: the workplace setting can be very competitive in nature. Business professionals and executives need to be equipped with the essential elements to stand out from the crowd and surpass their competition, whether they are doing business in their home country or abroad. This course will provide delegates with the basic tools necessary to feel confident and ease in different business situations.
International ProtocolIntroduction: in today’s business arena, it is not only important to know what must be done in certain situations, but how and why it is done in that particular situation is also as important. The elegant and sophisticated business professional must stand apart from the competition in this highly competitive market to develop and maintain business, project a positive image, make a lasting impression, and exude confidence.
Deportment and Presence (First Impression)Introduction:one needs to project confidence and demonstrate elegance through maintaining proper posture, poise, image, appearance, style, gesture, and body language.
Image, Color, and StyleIntroduction: improving one’s image is vital in today’s world to develop and maintain personal and professional presence. First impression and appearance matter as they highly impact success.
Wardrobe Analysis and Personal ShoppingIntroduction: people need to identify their personal style to develop a wardrobe that matches their lifestyle. They also need to enhance their appearance by projecting a confident image every time.
Makeup and SkincareIntroduction: taking care of one’s own image and appearance to highlight their most prominent features and complexion is the key to looking good, feeling great, and being confident.
Grooming and Hair CareIntroduction: personal care, hygiene, and grooming are important for maintaining health. Knowing the techniques and the tools of the trade enables one to stay clean, healthy, and fresh all the time.
Miscellaneous Skills Training CoursesIntroduction: essential management skills are required to promote oneself as confident, credible, and cultured to make a lasting impression every time. In this modern day and age, it is important to gain a competitive edge from the boardroom to the dining room to succeed in building business rapport and establishing social relationships at home and abroad.
Dining EtiquetteIntroduction: today, business meetings and social gatherings are conducted over a meal. One will feel at ease in any social situation or business setting as they master the skills of fine dining. Whether they are dining with the president, diplomat, or ambassador, they can rest assured and be confident that they will stand apart from the competition.
Business Development SkillsIntroduction:entrepreneurship is quickly becoming a dynamic, thriving, and lucrative field for personal and professional development to surpass the competition in this fast-growing and rapidly-changing market in which entrepreneurs now make up most of a country’s economy. Boost your business by becoming a certified qualified consultant.
Developing Content TemplatesIntroduction: to ease and facilitate our work, we often need to form and format customised standard documents, including forms, invoices, quotes, and other templates. It is a common best practice to provide professionally and properly presented documents and preferred templates for different corporate, personal, and professional purposes.
Cultural Awareness and Language Training CoursesIntroduction: today’s international business arena makes it necessary for corporate executives to gain global and cultural awareness on how to network with relevant contacts and conduct business worldwide. It is important to understand the business customs, corporate culture, and international protocol of different countries. It is also important to acquire proficient language skills to be able to communicate message efficiently and convey meaning effectively. Moreover, cultural awareness is also important for tourists, visitors, and travellers to enjoy their time during entertainment, social interactions and contacts, communication exchanges, leisure, pleasure, accommodation, transportation, etc.
Test of Legal English Skills (TOLES)Introduction: the Test of Legal English Skills (TOLES) is currently the market leader in assessing proficiency and accuracy rather than fluency in legal English and language use. It is a practical, industry-specific test that meets the needs and demand of international, local, and commercial law firms. It equips delegates with excellent drafting skills, effective communication and negotiation skills, strong sense of commercial awareness, knowledge of international legal terminology, understanding of specialised vocabulary concepts in context, use of register in different legal texts, modern letter writing and contract drafting style, natural collocations, as well as correct grammar.

Drafting Commercial ContractsIntroduction: any business or individual is likely to enter into local or international business transactions. Hence, it is useful to put the terms of business in writing to understand what are the rights and obligations of the contracting parties. Being familiar with the style and structure of commercial contracts helps drafters draft such contracts effectively to facilitate communication and convey meaning clearly.
TOLES Train The Trainer WorkshopIntroduction: nowadays, simply knowing the law or having certain business information is not enough to succeed in the global arena. Clients require a skilled trusted adviser to go to for professional advice and practical knowledge to achieve their desired results in their intended activities, operations, or transactions. Understanding essential legal English skills is key to communicating clearly in the modern global legal and business arena. Being equipped with the relevant skills and knowledge to train legal and business professionals to outshine in their career is significant. This course supports qualified trainers of English by providing them the relevant tools of the trade to teach essential English skills, including vocabulary, jargons, grammar, prepositions, idioms, collocations, style, register, drafting, writing, reading, speaking, and listening that are required in the modern global legal and business world.
Drafting Employment ContractsIntroduction: written employment contracts govern the employment relationship between the employer and the employee. They state the rights and obligations of both parties in writing.
Learning Outcomes: by the end of the course, delegates will learn the style, structure, terminology, and standard terms used in employment contracts as well as how to effectively draft such contracts. The delegates will also learn how to draft employment offer letters.
Essential Legal English SkillsIntroduction: in this modern day, legal professionals need to focus on proficiency and accuracy as opposed to fluency in their language usage to communicate clearly in their daily personal, professional, and social life situations. There is great demand for a practical, industry-specific training that meets the needs of international, local, and commercial law firms. The course equips delegates with appropriate language conventions used in context, excellent drafting skills, effective communication and negotiation skills, strong sense of commercial awareness, knowledge of international legal terminology, understanding of specialised vocabulary concepts in context, use of register in different legal texts, modern letter writing and contract drafting style, natural collocations, prepositions, as well as correct grammar.
Essential Business English SkillsIntroduction: when doing business, it is important to communicate effectively to convey meaning and facilitate understanding in different situations and medium. Having the relevant skills presents a positive image, makes a lasting impression, and projects confidence.
Time ManagementIntroduction: mastering good time management skills is essential to optimise work productivity, enhance efficiency, and improve effectiveness. It is essential to keep on track, task, time, and target to always be on top of things.
Meeting ManagementIntroduction: it has become very common for individuals and organisations to call or attend meetings for business and other purposes. However, a lot of time may be wasted in such meetings if they are not well planned, prepared for, or managed.
Coaching/Mentoring/Consulting/AdvisingIntroduction: people often seek someone for support to work with them closely and follow through to optimise their personal and professional potential. They often seek the support of someone who can act as a trusted go-to source to help them to identify what they need and how to get there. Such professionals provide and use their skills, knowledge, competence, references, resources, expertise, and experience to complete tasks and reach goals to support those people who seek their help in a particular field or area.
Drafting Non-Disclosure AgreementsIntroduction: protecting sensitive business information, data, ideas, concepts, trade secrets, knowledge, know-how, etc that is not yet publicly known, made available or released is essential, whether that be of a commercial, legal, financial, technical, technological or other nature. Having a properly drafted confidentiality agreement in place will prevent valuable confidential information from any unauthorised access, disclosure or use by others.
The Translation ProfessionIntroduction: translation professionals need to gain actual experience and exposure to the latest trends, recent developments and latest advancements in the translation industry and market. Besides gaining insights into the theoretical implications of translation, translators also need to understand the practical applications involved. Translators must be equipped with relevant skills and knowledge to understand what is involved in pursuing a career as a translator.
Business-Legal English Communication and Correspondence SkillsIntroduction: what is Business English? Where does it come from? What’s it for? What makes it different from non-business English? Ways of communicating both verbal and written have developed over centuries, but the protocols have never changed faster than now. We must be adequately equipped with the relevant knowledge and understanding of the business that we represent to adapt to its culture, customs, norms, and practices. Who we are and what we do will be clearly reflected in our oral and written interactions.
Many business writing courses focus on just writing. While it is important, it is but a small part of doing business. This course includes some written business correspondence, whether letters, emails or texts. It also embraces the world of oral business communication, be that face-to-face, phone or social media. Networking gives opportunities only if you know how to behave, engage people and negotiate. Building rapport and improving communication are key ways of getting and retaining business, and are different when dealing with British, American, or other genres where English is used.
In this course we work towards building rapport to create a lasting impact through our interactions, presentations, negotiations, meetings, networking, socialising, listening, speaking, writing, and reading in the global marketplace to succeed in the business arena and the wider economy.
English for Global BusinessIntroduction: English is currently the international language of business, and thus, business professionals worldwide must learn the essential English language skills required to optimally conduct business in order to succeed in the global business arena. Business professionals must understand how to adequately and competently express and conduct themselves in specific business-related situations. As such, effective oral communication and clear written correspondence are key. The delegates will be equipped with essential English language skills to enable them to (1) actively manage and participate in meetings; (2) engage in telephone conversations and handle calls; (3) give clear and compelling presentations; (4) confidently provide status updates; (5) negotiate effectively; (6) network and socialise interactively and; (7) write clear and effective business documents and correspondence. The delegates will engage in relevant business simulations to identify the appropriate language, grammar, punctuation, collocation, spelling, vocabulary, style, register, etc to use based on the situation at hand.
English for Law and BusinessIntroduction: in today’s growing market economy, it is essential to understand the commonly used international language of law and business to be able to clearly interact with others worldwide. The subtle intricacies of the English language make it essential for one to go back to the basics. With modern technology rapidly taking over and becoming the dominant tools of contact in almost every trade, it is significant to know the conventions, style and register of using emails, memos and even the traditional letters effectively in context. Not only that, but mastering the appropriate jargon, vocabulary, grammar, punctuation, preposition and collocation would be equally effective.
Litigation and Alternative Dispute ResolutionIntroduction: understanding effective out-of-court dispute resolution methods will reduce the costs and adverse effects to relationships that are often likely to arise in business and commercial settings. There are various options available for the parties in dispute to resort to for them settle their differences and resolve any disputes (amicably) to avoid potential in-court litigation. Identifying different methods will help the parties to take the right course of action. Should any attempt to settle differences or resolve disputes fail, the parties may be left with no other option but to go to court. Accordingly, it is vital to understand what is involved in both in and out-of-court options.