Inspiring People to Learn and Apply Soft Skills
Language: Russian (Native)
English & Romanian (Fluent)
Highly talented professional, with over 20 years’ corporate experience in management consultancy, recruitment, sales and marketing, strategic management, hospitality, training and coaching.
Areas of training and coaching expertise are in: Leadership & Management, Sales & Marketing, Team Development, Succession Planning, Event Management, Recruitment & HR / Human Capital, Revenue Management, Planning & Organizing, Customer Service, Negotiation, and Customer Relationship Management.
Areas of Training:
|Management & Leadership
ü Developing Management Skills
ü Supervisory Management Skills
ü Creativity & Innovation Workshop
ü Leading High-Performance Teams For Stronger Business Performance
ü Strategic Thinking & Planning
ü Creative Problem Solving & Decision-Making
ü The Fundamentals Of Project Management
ü Event Management
ü Coaching For Optimum Performance
ü Planning & Organizing Skills – Achieving Your Highest Priorities
ü Change Management
ü The Perfect PA
ü Introduction To Contract
HR / Human Capital Management & Training
ü Human Capital / Human Resource (HR) Management Skills
ü Competency-Based Interviewing Skills – For Recruitment & Selection
ü Train The Trainer – Group Training Techniques
ü HC / HR Policies & Procedures
ü Coaching for Maximum Performance
ü Excellence In Customer Service
ü Customer Care & Telephone Skills
ü Etiquette For Excellent Telephone Skills
ü Customer Relationship Management
ü Developing A ‘Word-Class Customer Service’ – As A Competitive Strategy
|Sales & Marketing
ü Closing Sales
ü Professional Sales Skills – The Key Elements Of Successful Selling
ü Advanced Selling Skills
ü Negotiation Skills – Learn How To Negotiate Like A Professional!
ü Advanced Negotiation Skills – Learn How To Be A Master Negotiator!
ü Managing A Winning Sales Team
ü Strategic Marketing
ü The Essentials Of Digital Marketing
ü Social Media Marketing For Business
ü Presentation Skills – Making A Powerful Impact On Any Audience
ü Advanced Presentation Skills
ü Key Account Management
ü Effective Retail Selling Skills
ü Learning Powerful Telesales Skills
ü Introduction To Design Thinking Workshop
ü Self & Time Management
ü Stress & Anger Management In The Workplace
ü Developing Effective Interpersonal & Communication Skills
ü Assertiveness Skills (& Dealing With Difficult Situations)
ü Understanding Emotional Intelligence
ü Planning and Organizing Skills
ü Work – Life Balance
Career Highlights and Key Clients:
Began her working career as a management trainee at the Ritz Carlton, Bahrain, in 1996, underwent management training across seven different departments. In 1999 moved to Dubai, to take up a key position as part of the pre-opening team at Le Meridien Mina Seyahi. In addition to main role with Le Meridien, took on the role of Departmental Trainer, assisting the Training Manager with running the pre-opening programmes for all departments across the hotel. This involved working with over 30 nationalities to communicate the ‘Le Meridien’ culture to all staff, before the official opening. Initially employed as a Guest Relations Officer, received a special award for providing outstanding customer service to guests, before was promoted shortly after the opening. The new position was Event Coordinator looking after MICE (Meetings, Incentives, Conventions and Exhibitions). Following notable success, in 2006 was promoted to the post of Cluster Senior Sales Manager, which included responsibility for more than one hotel. Part of the responsibilities included the opening, in 2008, of the Starwood Group’s exclusive, Westin Dubai.
In 2008, moved to the Accor Group as Assistant Director of Sales, where got involved in the positioning of the Sofitel as a luxury brand in the region, opening in 2009. This involved working closely with the regional office to ensure the proper strategies were followed for the successful opening of this flagship property. Part of the preparation work involved planning and organizing the roll-out of a range of internal programmes to ensure the staff were fully prepared for the opening. These programmes included: Building A Culture Of Performance; Building A Culture Of Accountability; Building A Culture Of Trust & Credibility; and Building A Culture Of Collaboration.
During this period, developed a deepening interest in training and Human Capital / Human Resource Management.
This led to a change of direction in 2012, took up the position of Director of the Opportunity Team, Dubai. This was an HR / Recruitment organization specialising in the hospitality sector. Working with a team of ten, recruited for over 30 international chain hotels in the UAE / GCC / Middle East & Africa regions, becoming the preferred recruitment agent for many of the world’s leading brands. The main areas for recruitment were the Baltic States (Estonia, Latvia, and Lithuania), Eastern Europe (Ukraine, Romania and Russia). Many of the personnel recruited were new joiners to hotels about to open, so selecting the right people, and ensuring they were trained to the standards of five-star hotels, was of crucial importance.
This experience further increased the passion and interest in training and development, the importance of ensuring staff receive the correct training, delivered professionally, so that delegates fully internalise the training, and translate it into improvements in their behaviour in the real-life working environment.
In 2015, returned to the hospitality sector as Director of Sales & Marketing for Mövenpick Hotels & Resorts, looking after 2 properties. Here, had the responsibility for a team of 15 staff, including Revenue. This role also gave the opportunity to train, coach, and mentor. Courses she delivered included Time Management, Negotiation Skills, and Sales & Marketing.
Deciding to move out of hospitality to other sectors to enhance the skills, in 2017, taking up a position as Director Of Business Development for a company focusing on e-commerce. The key elements of this role involved Digital Marketing, Sales & Marketing, and Negotiating Contracts.
Certification: Qualifications and Credentials:
Commitment to continuous learning led to take an ILM Diploma In Management in 2004, and later to successfully complete a Cambridge University programme on: Organizational Behaviour / Change Management, Strategic Management, Strategic Marketing, and Human Resources Planning in 2006. Also trained for Cambridge International Examination – Diploma in Hospitality with Knowledge Horizon in 2007.
In 2018 joined Spearhead Training and successfully run City & Guilds – ILM Endorsed programmes and examinations.
100% committed professional, who has often been called an ‘overachiever’. In every role has undertaken, the superiors who have described her as highly professional, an outstanding team leader, and a fully committed customer-focused individual, always prepared to ‘go the extra mile’, and someone who inspires her teams to do the same. This is reflected in the many service awards she and her teams have received during her career, and the outstanding collective results achieved by them.
Now brings all her real-life experiences into her training and coaching sessions, wanting to passionately share ‘best practices’ with her delegates, to develop new skills, and enhance old ones, so they return to their workplace with new tools that can be used to improve their organization’s performance in New Reality.
Additional Courses (In-Company Only):
- Crisis Management
- Performance Management & Appraisals
- Writing Effective Job Descriptions & Person Specifications
- How To Write HR Policies & Procedures
- Conflict Management / Resolution
- Coaching & Motivation
- Developing Your Emotional Intelligence For Effective Communication
- The Power of Positive Attitude
- Hospitality Workshop
- Teambuilding Workshop
- Managing Teams Remotely
- How To Become Resilient
- Mindfulness In Workplace
- Sustainable Customer Service